Refund Policy

Last updated: [June 2, 2023]

At ExperTuition, we value the satisfaction of our customers and strive to provide high-quality products and services. Our refund policy is designed to ensure fairness and transparency in all transactions. Please read the following policy carefully to understand your rights and responsibilities.

1. Digital Goods Refund Eligibility

As a provider of digital goods delivered via internet download, we generally do not offer refunds. However, if you have not downloaded the purchased product and have changed your mind about the purchase, we will be happy to issue a refund upon your request. This applies only within fourteen (14) days of your original purchase.

2. Refunds for Downloaded Products

Refund requests for downloaded products are handled on a case-by-case basis and will be considered at our sole discretion. To be eligible for a refund, you must submit a refund request within fourteen (14) days of your original purchase.

3. Refund Request Process

If you wish to request a refund for product within the eligible timeframe, please follow these steps:

  • Contact our customer support team at stephennellyn@expertuition.com or use the contact form on the website to initiate the refund request.
  • Provide your order details, including the order number, product name, and purchase date.
  • Clearly state the reason for your refund request.

4. Refund Evaluation and Issuance

Once we receive your refund request, we will carefully evaluate it based on the provided information and our internal policies. We reserve the right to refuse refund requests that do not meet the specified criteria.

If your refund request is approved, we will issue the refund using the same payment method used for the original purchase. Please note that it may take some time for the refund to be processed and reflected in your account.

5. Exceptions

Refunds will not be provided in the following cases:

  • If the refund request is made after the fourteen (14) day refund window.
  • If the product has been downloaded or accessed by the customer.
  • If the refund request does not meet our eligibility criteria.

6. Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team at stephennellyn@expertuition.com or use the contact form on the website. We are here to assist you and address any issues you may have.

Please note that this refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications. Any changes we make will be posted on this page with a revised “Last Updated” date.